I called this particular down under budget airline call centre which unfortunately was manned by the people down under. I had never come across such horrid, rude and condescending service. Makes me wonder if racial discrimination was the cause or are the staff there equally sadistic to their own people. Sadly, there's no redress that I can seek. I'm just resigned to forfeiting my flight but I'll never fly them ever again. Even their free flights offer will never be good enough. It's just not worth it.
Want to know which one? Beep me and I can even share the details with you.